Contact us
Chat with us or send an email. A person reads every message, usually the same day.
Live chat
Opens a chat window in the corner of your screen. If nobody is online, leave your message and we answer as soon as we are back.
You may not need to wait for us
Most requests are faster to solve yourself:
Find your login details
Your Mac's IP address, username, password and connection steps are on your My Mac page. Sign in with the email you paid with.
Open My MacCancel, renew or change your card
The billing portal handles cancellations, renewals, invoices and card changes in one click, no email needed.
Open the billing portalQuestions before you buy
Plans, regions, remote access from Windows, Daily renewals and what you can install are covered in the FAQ.
Read the FAQMac not responding?
Our monitoring checks every Mac and often repairs a stuck remote desktop before you notice. If you still cannot connect, chat or email us with:
- the email you paid with
- your Mac's IP address (on your My Mac page)
- how you connect (VNC, RustDesk or SSH) and the exact error you see
- whether you use a VPN on your own computer
With those four things we can usually fix it in one reply.